Service 05
What is decided in the first hours determines the scale of the loss
We provide response, tow to a place of safety and on-scene coordination in cases of machinery failure, loss of propulsion or loss of manoeuvrability. Requests are answered at any hour.
- Availability
- 24/7 · Continuous
- First response
- Immediate by phone
- Coordination
- Authority · Agency · Survey
01Approach
Not panic — sequence
When something fails at sea, everything is urgent at once — but not everything can be done at once. The first task is to set the sequence: life safety, environmental risk, the vessel’s positional safety, and then continuity of the operation.
Decisions taken while the picture is incomplete tend to be the most expensive ones. So at first contact we take a clear read on position, weather, draft, machinery and steering.
Next comes mobilisation: a tug with adequate bollard pull, additional equipment where needed, and a field team. In parallel, communication opens with the port authority, the agent and the owner.
A single record line is kept throughout the response. Who decided what, and on what information, matters for the review that follows.
02Scope
The situations we respond to
Machinery or steering failure
Bringing a vessel that has lost manoeuvrability under control and towing her to a place of safety.
Dragging anchor
Urgent tug support and position control for a vessel dragging anchor in heavy weather.
Tow parted
Reconnecting a barge, pontoon or unit after a towline has parted.
Weather-driven risk
Keeping a tug on station and providing evacuation support when weather deteriorates suddenly.
03Response flow
From first contact to close-out
- 01
First contact and situation report
Vessel identity, position, crew status, machinery and steering condition, environmental risk and weather are recorded.
- 02
Risk assessment
The rate at which the situation may deteriorate and the positional risk are assessed, setting response priority.
- 03
Mobilisation
Required bollard pull and equipment are identified and dispatched, with ETA communicated to all parties.
- 04
Authority and party notification
Contact is established with the port authority, coast guard, agent and owner.
- 05
On-scene operation
Connection is made, the vessel is brought under control and taken to a safe anchorage, port or yard.
- 06
Reporting and close-out
The timeline, decisions taken and resources used are reported, and documentation is handed over to the parties concerned.
In an emergency, call first
Do not wait to fill in a form. Our 24/7 operations line is open; the written detail can follow the first call. Minutes are the one resource that cannot be recovered later.
05Common questions
On emergency response
What information should I call with?
Vessel name, IMO number and position are enough to start. The rest is completed during the call; missing detail should never delay the call itself.
Do you provide salvage services?
No. Our scope is emergency response, towing to a place of safety and on-scene coordination. For operations requiring a salvage contract, we refer you to specialist organisations.
Do you respond outside Türkiye?
Coordination and mobilisation support can be provided regardless of region. The scope of physical on-scene response depends on location, distance and local authorisation.
24/7 Operations Line